Privacy policy

ATTENTIVE undertakes, within the scope of its activities and in full compliance with French, European and UK legislation, to protect the personal data of all users of its services. We are dedicated to ensuring the confidentiality, security, and integrity of this information, while fully respecting service users’ privacy. All data is handled responsibly and in accordance with the highest standards of data protection.

Why does ATTENTIVE process your data?

Your Data, Secure and Respected

ATTENTIVE is committed to protecting the personal data of all users of its services in full compliance with French, European, and UK regulations, including the principles outlined in the Quality Standards Framework (QSF). We ensure that your information is handled with the highest standards of confidentiality and security. Your privacy is respected at every stage, and data is never shared, sold, or misused. With ATTENTIVE, you can trust that personal information is safe, protected, and managed responsibly to support high-quality care.

ATTENTIVE processes your data as part of the performance of a contract.

For this purpose, the processing activities carried out by ATTENTIVE are as follows:

• Order management, processing and tracking
• Customer service
• Account creation
• Installations, monitoring of connected devices and data analysis
• Notifications required for the operation of the services provided (e.g. PREVENTIVE)
• Geolocation data required for the operation of the services provided (e.g. use of beacons, GPS, 3G/4G)

Your data is retained for as long as is necessary to fulfil the purposes set out above. Data logs are archived 52 weeks after the data has been deleted.
In the case of data processing relating to the performance of the contract, data may be retained for a maximum of three years from the end of the contractual relationship.

ATTENTIVE also carries out data processing for purposes
other than the strict performance of contracts.

In this case, ATTENTIVE ensures that it has a legitimate interest
in carrying out the processing.

Furthermore, where necessary, certain processing activities may be subject
to obtaining your consent, which you may withdraw at any time.

For this purpose, the processing activities carried out by SOLEM are as follows:

Sending newsletters and important updates to keep you informed
Responding to enquiries and questions, providing advice and technical support
To meet the operational needs of the services (Cookies):
On our platform https://www.myattentive.com/ and our support site https://support.myattentive.com/: the cookies used by Solem are used solely to maintain the user’s session after they have logged in. These are exclusively functional cookies, which can, however, be disabled by adjusting your browser settings.
On our website https://www.attentive-telecare.com/teleassistance and our support site https://support.myattentive.com/: we ask for your permission before placing different types of cookies:
Technical or functional cookies are used to access certain services;
Statistical cookies that enable Solem to obtain information about website usage;
Cookies linked to social media content that we offer to include in order to promote or share web pages.

For further details, please refer to our Cookie Policy.

Your data will be retained for as long as is necessary to fulfil the purposes set out above.

What Data We Process

Depending on the circumstances, ATTENTIVE processes your personal data, which is either collected directly from you or generated through your use of our products or services.

ATTENTIVE only processes data or a category of data if it is strictly necessary for the purpose in question.

ATTENTIVE processes the following categories of data:
For the management, processing and tracking of orders placed by its customers:

Identification data: surname, first name, job title, etc.
Contact details: postal address, email address, telephone number, etc.
Economic and financial data: payment methods, payment history, etc.

For the use of ATTENTIVE’s connected solutions:

Identification data entered by customers (surname, first name, etc.)
Login data, service usage data and interaction data
Products and services owned or used and associated content
Location data.

Who Has Access to Your Data?

The personal data we collect is intended for the following categories of recipients:

ATTENTIVE’s online services, to ensure the proper functioning of the platforms and connected applications
ATTENTIVE’s internal departments, in particular the technical and customer support teams, within the scope of their respective roles

Your rights

You have full rights over your personal data, including access, correction, and deletion. You can exercise these rights at any time by contacting our Data Protection Officer at dpo@solem.fr

We are committed to handling your requests promptly and transparently.

How is your data secured?

ATTENTIVE ensures that your data is processed securely and confidentially, including when certain operations are carried out by partners.
To this end, ATTENTIVE has implemented appropriate organisational measures to preserve the confidentiality and privacy of the individuals concerned.

These measures are adapted according to the sensitivity of the data processed and the level of risk presented by the processing or its implementation.

These measures prevent the loss, misuse, alteration and deletion of the personal data concerned.
ATTENTIVE guarantees the security of data and servers, accessibility, and ongoing and corrective maintenance of associated services.

ATTENTIVE ensures the integrity of partitioned backups.

Customer requests or queries should be sent directly to dpo@solem.fr

Legal information

SOLEM SAS – Z.A.E La Plaine, 5 Rue Georges Besse 34830 CLAPIERS
contact@solem.fr ・+33 (0) 4 67 59 24 25

SAS au capital de 337 088€
RCS Montpellier B 329.605.760
Numéro de TVA intracommunautaire : FR68 329 605 760

Directeur de publication : M.Frédéric COMTE